Terms and Conditions

1. Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’, ‘Customer’ or the ‘Buyer’) and ‘Nootropics Retail’ (hereafter also referred to as ‘We’ or the ‘Website’ or the ‘Seller’), belonging to the company Lo Guzzo Alessandro. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Company as they are used to protect your rights as a valued customer and our rights as a business.

1.1 Changes to the Terms of Service and the Website

Nootropics Retail is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

2. Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Nootropics Retail by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Nootropics Retail in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

3. Product information – Use of Nootropics

Nootropics Retail takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given.

All the information related to nootropics, compounds and products is taken from users experiences around the web and it should not be considered valid or safe. Every customer has to do his own research on the products. We will not respond to misuse of this information, including but not limited to, health complications from the consumption or any human usage of the products (nootropics and compounds).

You understand and affirmatively agree that all Nootropics Retail nootropics, compounds and products are sold strictly for scientific research and development purposes ONLY, and are not intended for human use, veterinary use, nor therapeutic or diagnostic use, nor any other household or medical use. 

You understand and affirmatively agree that Nootropics Retail is offering all nootropics or compounds for sale solely for the intended end use or purpose of non-clinical scientific research and development, and you confirm that this is, in fact, the only end use for which you are purchasing Nootropics Retail products. 

You understand and affirmatively agree that products bought through Nootropics Retail may NOT and will NOT be exported, resold, nor used for the development or manufacture of chemical or biological weapons, nor used for the development or manufacture of controlled drugs, nor used for any purposes that lie outside of those permissible under these terms of sale, always according to your local regulations and laws.

You understand and affirmatively agree that Nootropics Retail nootropics, compounds and products are for purchase only by qualified individuals with the knowledge, judgment, secure storage arrangements, and equipment to safely handle Nootropics Retail compounds for their intended application.

You understand and affirmatively agree that products bought through Nootropics Retail could be classified by certain regulatory agencies as unapproved new drugs if they were to be sold for the purpose of consumption by and/or administration to humans, but by continuing to access the Nootropics Retail website, and/or by making a purchase on Nootropics Retail, you specifically agree to and confirm that you will NOT purchase nor use any Nootropics Retail product for the purpose of consumption by yourself or other humans, or administration to yourself or other humans.

By continuing to use Nootropics Retail, or proceeding with any purchase through the site, you agree to unconditionally indemnify Nootropics Retail, its parent and associated companies, and its owners and staff against any and all liability arising from the violation of any of these Terms and Conditions.

3.1 Legal Status of Nootropics

Nootropics Retail ships to Europe and the United States. Some countries in Europe are excluded from shipping due to their laws or other complications: United Kingdom, Ireland, Latvia. In the rest of Europe, the substances that Nootropics Retail sells should be legal to possess, anyway, it is always the Customer’s duty to check his local laws of the products bought. Nootropics Retail will not be held responsible under any circumstances if Customer orders from a country where ordered products are not legal to import or possess. Also, Nootropics Retail keeps the right of refusing to ship to any country for any reason.

4. Prices

The prices indicated on Nootropics Retail are shown in Euros and do not include delivery, even though we offer free shipping to almost all products. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.

4.1 Availability

We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

4.2 Secure payment

Nootropics Retail currently offers three ways to pay for your order: PayPal, Bank Transfer and Cryptocurrencies. These payment options (aside from Bank Transfer and Cryptocurrencies) use advanced SSL encryption to keep your transaction secure and do not cost you anything to use so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use. The availability of these payment methods can change without notifications.

5. Delivery

Your order will be delivered to the address you indicated when your order was placed.

Nootropics Retail does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

5.1 Right of Return

The Customer has 14 days from the delivery to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense (which will be refunded after) and with your invoice.

We request that you send us the merchandise by registered post. The Customer has to pay for shipping fees, which he will be refunded after our receipt of the order, if in the original conditions. The present right of return only applies to products that are returned in their original, sealed, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

5.2 For refunds:

– If the product can be returned and it is returned within 14 days of its delivery, the User will be reimbursed via the same payment method as was used initially.

– If the Customer has not received the order within 21 working days from the shipping, and the order has been shipped with Priority or Express option, the Customer will be refunded partially or entirely at the discretion of Nootropics Retail. This refund can be refused if we suspect fraud, therefore, at Nootropics Retail discretion, we can decide to not refund a Customer.

6. Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Nootropics Retail to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

7. Intellectual ownership

All the content on Nootropics Retail website (illustrations, texts, names, brand names, images and videos) is the property of Nootropics Retail. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Nootropics Retail. All information, content and files are protected by International law concerning intellectual ownership and copyright. Nootropics Retail cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code.

Nootropics Retail will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

8. Waiver and Severability

Any failure of Nootropics Retail to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Nootropics Retail, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

9. Feedback & Comments

Any opinions left on the Website by Nootropics Retail customers are screened and moderated by Nootropics Retail. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Nootropics Retail reserves the right to refuse or modify it.

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